Safety Score
69
Average
Recalls
4
Complaints
50
NCAP Stars
—
Recalls (4)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2021-12-15 | 21V972000 |
ELECTRICAL SYSTEM:SOFTWARE | 48,400 | — | Details |
| 2021-06-02 | 21V411000 |
ELECTRICAL SYSTEM:SOFTWARE | 33,437 | — | Details |
| 2021-02-05 | 21V055000 |
ELECTRICAL SYSTEM:SOFTWARE | 84,345 | — | Details |
| 2020-10-14 | 20V631000 |
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS | 463 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2025-11-28 | ELECTRICAL SYSTEM | No | 0 | On November 28, 2025, I experienced a vehicle fire in my Mercedes 2020 Sprinter 2500 4WD van. The van engine was on and… |
| 2025-11-07 | SERVICE BRAKES | No | 0 | I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles … |
| 2025-08-25 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while in reverse, the rearview camera fail… |
| 2025-06-19 | POWER TRAIN | No | 0 | I’ve had two issues with my sprinter van that were transmission shift module that left me stranded with no way to shift… |
| 2025-03-07 | POWER TRAIN | No | 0 | While driving the vehicle, 4x4 and low range would engage on its own. It would cause the transfer case to grind, clunk,… |
| 2024-11-18 | POWER TRAIN | No | 0 | The vehicle experiences complete loss of power (dead peddle) in 2 situation. both of which happen completely randomly. … |
| 2024-08-04 | ENGINE | No | 0 | Vehicle loses power and is unable to move. Pressing the accelerator to the floor, the engine develops no power. This h… |
| 2024-07-24 | ENGINE | No | 0 | repeated EGR clogging and malfunction: bucking or stumbling behavior, inability to accelerate properly, disabled shifti… |
| 2024-04-03 | STRUCTURE | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 23V875… |
| 2024-03-18 | ELECTRICAL SYSTEM | No | 0 | It is very difficult to start the engine, and when it starts the RPM never goes above 750. I had the van towed to a Spe… |
| 2023-11-04 | ELECTRICAL SYSTEM | No | 0 | Mercedes has a design and installation flaw for the EIS Connector. Its location under the wheel by the metal wall allow… |
| 2023-10-19 | SEAT BELTS | No | 0 | Drivers seat belt buckle steel cables that secure it broken, one completely in half. SRS light activates intermittently… |
| 2023-10-10 | POWER TRAIN | No | 0 | After starting engine and putting transmission into drive, vehicle does not respond to throttle and will not move forwa… |
| 2023-09-18 | VISIBILITY/WIPER | No | 0 | The windshield wipers are malfunctioning. They randomly turn on after using the blinkers. I cannot get them to turn off… |
| 2023-08-04 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear da… |
| 2023-07-26 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving approximately 35 MPH, the instrum… |
| 2023-07-13 | SERVICE BRAKES | No | 0 | Driving at speed (70-75 mph) in the HOV lane of the I-5 Freeway south of Los Angeles, a warning signal would occasional… |
| 2023-07-04 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | crosswind assist randomly kicking in, acting in a dangerous manner. Vehicle swirl, almost fish tailing. Other times it … |
| 2023-06-01 | UNKNOWN OR OTHER | No | 0 | The automatic awning fully extended while I was moving at approximately 50 MPH. I was alone in the vehicle. Vehicles … |
| 2023-06-01 | POWER TRAIN | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 22V796… |
| 2023-04-29 | ENGINE | No | 0 | None responsive throttle, driving on highway and engine loses power and loses all throttle response causing rapid slowi… |
| 2023-04-17 | UNKNOWN OR OTHER | No | 0 | Cross wind assist kick on for random reason, not able to disable this feature. It slams on the brake dropping my speed … |
| 2023-01-02 | SEATS | No | 0 | The wiring harness under my front passenger swivel seat became pinched and severed the wires. The air bag warning light… |
| 2022-11-17 | UNKNOWN OR OTHER | No | 0 | On many occasions the Sprinter vans on the new models have what's called crosswind assist.. Not exactly sure what it's… |
| 2022-11-02 | ELECTRICAL SYSTEM | No | 0 | The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the b… |
| 2022-10-30 | EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | No | 0 | Upon starting the engine to leave camp spot in middle of nowhere, the awning motor started extending outward on it's ow… |
| 2022-10-30 | UNKNOWN OR OTHER | No | 0 | The vehicle was delisted on Turo due to a recall. We contacted the dealer right away and they said there is no service … |
| 2022-10-27 | SERVICE BRAKES | Yes | 0 | On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for appro… |
| 2022-10-20 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | Adaptive Cruise Control as well as Forward Collison warning fail to work properly when in use. Both unexpectedly malfu… |
| 2022-10-15 | LANE DEPARTURE: LANE KEEP: STEERING ASSIST | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the cros… |
| 2022-10-10 | VEHICLE SPEED CONTROL | No | 0 | The adaptive cruise control system and forward collision system since the vehicle was new has frequently not worked or … |
| 2022-09-16 | ENGINE | No | 0 | Serpentine belt shredded, cooling fan separated from clutch, pulley screws missing and pulley completely freed from mo… |
| 2022-09-06 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that after inclement weather, the cruise contro… |
| 2022-08-11 | VISIBILITY:GLASS, SIDE/REAR | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated while driving 60 MPH, the passenger’s sideview … |
| 2022-06-24 | FUEL/PROPULSION SYSTEM | No | 0 | There is a problem with the engine control parameters which occurs at higher altitudes. The vehicle will not produce ad… |
| 2022-06-02 | ENGINE | No | 0 | The engine stalled when running at 60mph on the interstate. Mechanically jammed. |
| 2022-05-31 | ELECTRICAL SYSTEM | No | 0 | Since date of purchase, May 2022, the electrical components have not worked properly. The solar panels have never worke… |
| 2022-05-27 | SEATS | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 22V181… |
| 2022-05-16 | UNKNOWN OR OTHER | No | 0 | The closest authorized service center cannot inspect my vehicle for all three recalls for five months. Since the recal… |
| 2022-04-25 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | cross wind assist too sensitive, kicking on randomly causing more mouvement than if it wasn't doing anything. Wind woul… |
| 2022-04-11 | UNKNOWN OR OTHER | No | 0 | Cross wind assist if really dangerous. Very little cross wind and it hit the brakes really hard, the van fish tails and… |
| 2022-03-04 | FUEL SYSTEM, DIESEL | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that after refueling the vehicle, the Diesel Ex… |
| 2022-03-03 | POWER TRAIN | No | 0 | The contact owns a 2020 Mercedes-Benz Sprinter 2500. The contact stated that while driving at an undisclosed speed, the… |
| 2022-03-02 | SERVICE BRAKES | Yes | 0 | The vehicle was put into parked and somehow disengage itself from parked and rolled into a house. |
| 2022-02-03 | POWER TRAIN | Yes | 0 | This van is under recall for roll away incidents. The van did roll away and now has $9K worth of damage from hitting a … |
| 2022-01-10 | ELECTRICAL SYSTEM | No | 0 | The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the b… |
| 2022-01-05 | SERVICE BRAKES | No | 0 | I have called the Mercedes dealer in Collierville Tennessee a dozen times and left messages to get the vehicle in for t… |
| 2021-11-22 | ELECTRICAL SYSTEM | No | 0 | The 2020 Mercedes Sprinter EIS (Electronic Ignition System) module is placed directly to the base of A pillar. Its elec… |
| 2021-11-09 | ENGINE | No | 0 | Here's what I wrote: The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver si… |
| 2021-09-11 | UNKNOWN OR OTHER | No | 0 | We purchased this vehicle used from Mercedes-Benz of Stockton, CA in September 2021. Mercedes Benz has been unable to c… |