Safety Score
88
Safe
Recalls
1
Complaints
44
NCAP Stars
—
Recalls (1)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2022-07-11 | 22V491000 |
ELECTRICAL SYSTEM:WIRING | 2 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-04-06 | SERVICE BRAKES | No | 0 | I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the … |
| 2026-03-21 | STEERING | Yes | 0 | Got in a serious accident due to the crosswind assist malfunctioning totalled car and got tickets for bad driving when … |
| 2025-10-16 | STRUCTURE:BODY | No | 0 | Sprinter hood came unlatched and flew up smashing the windshield. Luckily we were able to pull over safely. |
| 2025-10-04 | ELECTRICAL SYSTEM | No | 0 | I had the same issues as identified in a current recall entitled: Model 907 Sprinter. Model Year 2019-2022 Update Inst… |
| 2025-09-29 | UNKNOWN OR OTHER | No | 0 | While driving in the freeway, the crosswind assist feature over-engaged and skewed the vehicle dangerously while also d… |
| 2025-08-25 | POWER TRAIN | No | 0 | CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Componen… |
| 2025-07-07 | ELECTRICAL SYSTEM | No | 0 | Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS… |
| 2025-07-02 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicl… |
| 2025-07-01 | ENGINE | No | 0 | unknown |
| 2025-06-05 | SERVICE BRAKES | No | 0 | The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle … |
| 2025-05-27 | UNKNOWN OR OTHER | No | 0 | The crosswind assist system is unsafe, it make the vehicle unstable when activated. Since new I took to the dealership … |
| 2025-03-04 | UNKNOWN OR OTHER | No | 0 | My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while tra… |
| 2024-09-09 | STRUCTURE:BODY | No | 0 | The side door will not open. Either the cable part of the mechanism gets stretched or the rubber tensioners need adjus… |
| 2024-07-28 | SUSPENSION | No | 0 | The Cross Wind Assist system when it activates, can be so violent it will almost throw the van into another lane. So fa… |
| 2024-07-08 | VISIBILITY/WIPER | No | 0 | The windshield wipers malfunction. The windshield wipers turn on when using the turn signals and do not turn off when s… |
| 2024-07-05 | STRUCTURE:BODY | No | 0 | We purchased a 2021 mb sprinter Van, modified up fitted as a RV with 15842 miles from MBSO Orlando on June 26th 2024. I… |
| 2024-06-26 | VISIBILITY:WINDSHIELD | No | 0 | Purchased CPO certified Mercedes-Benz 2021 Sprinter Rv Van that was sold to me by Mercedes-Benz of S. Orlando Florida w… |
| 2024-04-23 | UNKNOWN OR OTHER | No | 0 | Smog test failed California smog test due to the OBD 02 sensor (exhaust engine sensor) not being ready. Despite our eff… |
| 2024-02-07 | SEATS | No | 0 | Tether strap bar for a car seat was only tack welded on and snapped off when I tried attaching the car seat straps. |
| 2024-01-22 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that after repositioning the swiveling driver's… |
| 2023-11-10 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | Adaptive brake assist slammed on the brakes without warning at 20-30mph while crossing railroad tracks bringing the van… |
| 2023-10-30 | SEATS | No | 1 | This sprinter van is a 2500 4x4 to exit or enter the vehicle you must use the step, this requires, you to twist sideway… |
| 2023-09-08 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home h… |
| 2023-09-01 | SERVICE BRAKES | No | 0 | The car is in a warranty. I was to The Mercedes (Rockin California)service and they said Break front pads needs to rep… |
| 2023-08-12 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked and the seat … |
| 2023-07-02 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown … |
| 2023-04-04 | FUEL/PROPULSION SYSTEM | No | 0 | At high altitudes and / or cold weather, the vehicle will not move at all until it runs for about 5 to 10 minutes. It s… |
| 2023-02-28 | ENGINE | No | 0 | Driving at an elevation of 6,200' the check engine light illuminated with code P012C "Turbocharger/Supercharger Inlet P… |
| 2023-01-05 | ENGINE | No | 0 | Engine throttle does not respond to input from accelerator pedal. |
| 2022-12-29 | ELECTRICAL SYSTEM | No | 0 | Error Message: "Service Required: Do Not Shift Gears, Visit Dealer" The 2021 Sprinter Van indeed would not shift gears … |
| 2022-11-15 | PARKING BRAKE | No | 0 | The contact stated their company owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that the gear shifter was … |
| 2022-10-23 | VEHICLE SPEED CONTROL | No | 0 | When driving in a low-density area, on roads with little to no traffic, the vehicle assumes that the radar has failed i… |
| 2022-09-19 | ENGINE | No | 0 | I have had several occurrences of a stuttering and/or lagging acceleration when stepping on the accelerator. |
| 2022-07-14 | ENGINE | No | 0 | At altitudes of over 5,000’ MSL the vehicle will not move when shifted into Drive or Reverse. No response from gas peda… |
| 2022-06-20 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving at an unknown speed, the air cond… |
| 2022-04-05 | AIR BAGS | No | 0 | This vehicle has factory installed swivel seats. When we were parked, we swiveled the seats around to use the table an… |
| 2022-02-01 | FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds, the vehic… |
| 2021-09-13 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | My 2021 Mercedes Benz Sprinter van came equipped with Lane Keeping Assistance and Automatic Braking features that are o… |
| 2021-08-20 | LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact stated while driving on the highway at 65 MPH, there w… |
| 2021-08-06 | SERVICE BRAKES | Yes | 0 | Delivery driver parked at top of customer's driveway. Driver placed van in park and engaged the ebrake. Driver went t… |
| 2021-07-27 | SERVICE BRAKES | No | 0 | Entire brake system (distance warning, active brake assist) malfunctions frequently without conditions that warrant. B… |
| 2021-07-03 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V411… |
| 2021-06-02 | SEAT BELTS | No | 0 | The contact owns a 2021 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 21V513… |
| 2021-05-04 | EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI | No | 0 | 2021 MERCEDES BENZ SPRINTER CARGO VAN. CONSUMER WRITES IN REGARD TO BLUETOOTH SYSTEM. *LD THE CONSUMER STATED THE FE… |