Safety Score
75
Safe
Recalls
3
Complaints
50
NCAP Stars
—
Recalls (3)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2022-10-21 | 22V796000 |
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL | 124,305 | — | Details |
| 2020-12-11 | 20V772000 |
STRUCTURE:BODY:HOOD | 1 | — | Details |
| 2019-10-08 | 19V716000 |
STRUCTURE:BODY:DOOR | 153 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-03-15 | ENGINE | No | 0 | My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original … |
| 2024-12-21 | STEERING | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehi… |
| 2024-12-21 | ELECTRICAL SYSTEM | No | 0 | When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone… |
| 2024-11-20 | ENGINE | No | 0 | The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has b… |
| 2024-09-05 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was … |
| 2024-08-17 | SEAT BELTS:FRONT:BUCKLE ASSEMBLY | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front dri… |
| 2024-07-07 | VEHICLE SPEED CONTROL | No | 0 | Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While ke… |
| 2024-06-25 | LANE DEPARTURE: ASSIST | No | 0 | The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and es… |
| 2024-05-15 | SEAT BELTS | No | 0 | Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as … |
| 2024-05-14 | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel … |
| 2024-04-07 | UNKNOWN OR OTHER | No | 0 | Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discove… |
| 2024-03-21 | ELECTRONIC STABILITY CONTROL (ESC) | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the s… |
| 2024-02-25 | POWER TRAIN | No | 0 | My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from… |
| 2023-11-27 | UNKNOWN OR OTHER | No | 0 | The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and… |
| 2023-05-29 | UNKNOWN OR OTHER | No | 0 | A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the e… |
| 2023-03-16 | SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for ro… |
| 2023-03-12 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | The adaptive distance assist system shuts down if no vehicle is sensed for approximately 1.5 hours. The system typicall… |
| 2023-03-06 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign … |
| 2022-12-25 | STEERING | No | 0 | Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of… |
| 2022-11-25 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise cont… |
| 2022-11-21 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | The automatic emergency braking feature is regularly activated while driving on the highway when driving under bridges … |
| 2022-11-15 | ENGINE | No | 0 | In normal driving, the EGR valve becomes clogged with black soot, and the valve becomes jammed. The first symptom is a… |
| 2022-11-01 | POWER TRAIN | No | 0 | When switching gears from park into drive or reverse. There is a large knock coming from the Differential area. The kno… |
| 2022-07-08 | POWER TRAIN | No | 0 | Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street … |
| 2022-06-02 | UNKNOWN OR OTHER | No | 0 | Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicl… |
| 2022-01-28 | PARKING BRAKE:CONVENTIONAL | Yes | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of… |
| 2022-01-20 | SUSPENSION | No | 0 | The contact's uncle owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that an abnormal rubbing sound was comi… |
| 2022-01-10 | ELECTRICAL SYSTEM | Yes | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadverte… |
| 2021-12-06 | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | No | 0 | 2019 MERCEDES BENZ SPRINTER 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRONIC MODULES. THE CONSUMER STATED THE… |
| 2021-09-13 | UNKNOWN OR OTHER | No | 0 | The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the b… |
| 2021-08-27 | STEERING | No | 0 | I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a … |
| 2021-06-25 | UNKNOWN OR OTHER | No | 0 | The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rea… |
| 2021-06-21 | UNKNOWN OR OTHER | No | 0 | Smoke was seen coming from the a/c vents inside the vehicle. Soon after, a small fire was seen coming from the passenge… |
| 2021-04-27 | STRUCTURE:BODY | Yes | 0 | THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STI… |
| 2021-03-17 | POWER TRAIN | No | 0 | WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE … |
| 2021-03-16 | SERVICE BRAKES | Yes | 0 | THE VEHICLE WAS TURNED OFF AND IN PARK. THE BRAKE WAS ENGAGED. IT ROLLED BACKWARDS DOWN A HILL ON TOP OF SOMEONE'S CA… |
| 2021-03-15 | POWER TRAIN | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while the vehicle was parked, the vehicle start… |
| 2021-03-11 | ELECTRICAL SYSTEM | No | 0 | TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21… |
| 2021-02-26 | POWER TRAIN | No | 0 | WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE … |
| 2021-02-25 | POWER TRAIN | No | 0 | WE ARE EXPERIENCING AN ISSUE WITH OUR 2019 MERCEDES SPRINTERS FREELY ROLLING IN PARK AFTER 10 MINUTES OF IDLE TIME. WE … |
| 2021-02-25 | POWER TRAIN | No | 0 | WE RUN A FLEET OF MERCEDES SPRINTERS AND WE HAVE ENCOUNTERED AN ISSUE THAT UNDER CERTAIN CIRCUMSTANCES THE VEHICLE IN Q… |
| 2021-02-23 | POWER TRAIN | Yes | 1 | ROLLAWAY FROM PARK. IMPACT AT RIGHT REAR OF VEHICLE.*DT Consumer stated delivery driver had the vehicle on park and le… |
| 2021-02-13 | SERVICE BRAKES | Yes | 0 | DRIVER STATED HE PUT THE VAN IN PARK ON BUT DIDN'T ENGAGE THE EMERGENCY BRAKE. ON HIS WAY TO MAKE HIS DELIVERY, THE VA… |
| 2021-02-04 | UNKNOWN OR OTHER | No | 0 | SPRINTER VAN CAUGHT FIRE BURNING UP THE ENTIRE VEHICLE. VAN WAS SERVICED A WEEK PRIOR TO FIRE FOR AN ISSUE WITH THE A/… |
| 2021-01-29 | STEERING | No | 0 | I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership sa… |
| 2020-12-16 | WHEELS | No | 0 | The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was stopping, the contac… |
| 2020-10-12 | SERVICE BRAKES | Yes | 0 | OCTOBER 12 2020, VEHICLE WAS TURNED OFF AND IN PARK. DRIVER WAS NOT IN VEHICLE AND OUTSIDE OF VEHICLE MAKING DELIVERY.… |
| 2020-08-24 | STEERING | No | 0 | AS IS NOW COMMONLY BEING REPORTED WITH THESE VEHICLES, THE LOWER POWER STEERING HOSE CLAMP IS INADEQUATE AND THE HOSE I… |
| 2020-08-24 | STEERING | No | 0 | POWER STEERING HOSE IS COMING LOOSE. IT IS ABOUT HALFWAY OFF. NUMEROUS REPORTS OF THE POWER STEERING HOSE COMING OF… |
| 2020-08-23 | ENGINE | No | 0 | TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE POWER STEERING FAILED WHILE DRIVIN… |