Safety Score
66
Average
Recalls
1
Complaints
50
NCAP Stars
—
Recalls (1)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2019-08-29 | 19V637000 |
STEERING:RACK AND PINION:RACK | 5,294 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-03-23 | POWER TRAIN | No | 0 | I was driving on the highway on my way to work around 7:45 am. As I was driving my car lost all power and I heard a gri… |
| 2026-03-15 | ELECTRICAL SYSTEM | No | 0 | The systems that failed included the shifter, which causes the car to lock so that it cannot shift out of park . This i… |
| 2026-03-02 | POWER TRAIN | No | 0 | I’ve got the dreaded service 4wd light coming on which means my 4wd system is not working. It’s also known as the C14A7… |
| 2026-02-25 | POWER TRAIN | No | 0 | The power transfer unit stopped working and we got a message on the dashboard about the four-wheel-drive not working. W… |
| 2026-02-21 | ENGINE | No | 0 | Oil filter housing 3.2 motor. Plastic housing leaking with oil smell while driving. Could cause fire in engine bay. |
| 2026-02-17 | POWER TRAIN | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that while changing lines and attempting to depress the accel… |
| 2026-02-01 | POWER TRAIN | No | 0 | No accident or incident cause issues with the power train. Seems like a recurring problem that this specific model of J… |
| 2026-01-19 | POWER TRAIN | No | 0 | Warning light came on that said "Service 4WD System" at approximately 86,969 miles on a 2020 Jeep Cherokee Trailhawk. T… |
| 2026-01-09 | FUEL/PROPULSION SYSTEM | No | 0 | Issue #1: Fuel pump failure, had to completely replace the fuel pump at approx. 60,000 miles. Approx. $1,300 repair. … |
| 2026-01-03 | POWER TRAIN | No | 0 | Failed Power Train Unit, and this is available for inspection. I was driving on the highway with my grandson and hus… |
| 2025-12-30 | UNKNOWN OR OTHER | No | 0 | PTU failure needs replacements... 4k to fix. Safety issue and should be a recall. |
| 2025-12-21 | POWER TRAIN | No | 0 | My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months pregnant and this was m… |
| 2025-12-18 | POWER TRAIN | No | 0 | 4wd service light came on. The code was c14a7-97. A well known PTU problem. There was a previous recall for the same pr… |
| 2025-12-16 | POWER TRAIN | No | 0 | Transfer case failure, I had started to notice as if the transmission were shifted to neutral, high engine rpm and no o… |
| 2025-12-14 | POWER TRAIN | No | 0 | While driving in northwestern Pennsylvania during a snowstorm, the driver engaged the vehicle’s factory “Snow Mode.” Im… |
| 2025-12-08 | POWER TRAIN | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown w… |
| 2025-12-01 | UNKNOWN OR OTHER | No | 0 | Not sure if this is the right place to complain, but my 4 Wheel Drive is Unavailable. I took it to my garage and they f… |
| 2025-12-01 | POWER TRAIN | No | 0 | When I attempted to turn left onto the highway from a complete stop on an incline, I pressed the accelerator and the ca… |
| 2025-12-01 | POWER TRAIN | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that while accelerating from a stop, the vehicle stalled. The… |
| 2025-11-24 | POWER TRAIN | No | 0 | 2020 Jeep Cherokee Power Transfer Unit (PTU) Per a discussion the dealer service manager, I realized the vehicle is und… |
| 2025-11-23 | AIR BAGS | Yes | 2 | I was involved in a head-on accident with another car. The airbags did not deploy in my 2020 Jeep Cherokee. This result… |
| 2025-11-18 | POWER TRAIN | No | 0 | The 4WD service light indicated an issue. After a week of the light staying on, the vehicle was brought to a local deal… |
| 2025-11-17 | POWER TRAIN | No | 0 | Vehicle has been having a grinding noice since I bought it, had it checked and nothing came up. Now service 4x4 light … |
| 2025-11-11 | POWER TRAIN | No | 0 | The "4WD Needs Service" light appeared on the dashboard of our 2020 Jeep Cherokee Trailhawk. We took vehicle to the Enu… |
| 2025-11-11 | VEHICLE SPEED CONTROL | No | 0 | In November 2024, while driving, my jeep began to lose power. Accelerator was not working and pulled over. It turned on… |
| 2025-11-08 | POWER TRAIN | No | 0 | PTU unit on my Jeep Cherokee failed at 70 miles per hour on the highway. The car is located on a Jeep dealer lot and is… |
| 2025-11-05 | POWER TRAIN | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle unexp… |
| 2025-10-24 | POWER TRAIN | No | 0 | I dropped my car for a service appointment on October 25, 2025 because the car was running loud at highway speeds and f… |
| 2025-10-20 | POWER TRAIN | No | 0 | While driving, the car began making a rattling noise and felt unstable. Shortly after, the “Service 4WD” warning light … |
| 2025-10-18 | ENGINE | No | 0 | The vehicle piston failed which led to complete engine failure. This has been diagnosed by a service center. |
| 2025-10-17 | POWER TRAIN | No | 0 | MY TRANSMISSION QUIT WORKING AND MY PARKING BRAKE TURNED ON WHILE DRIVING!!!!! This is the same problem that was recall… |
| 2025-10-15 | ENGINE | No | 0 | My 2020 Jeep Cherokee was in for a multi-point inspection and oil change on 9/10/2025. On 10/15/2025, the Service 4wd, … |
| 2025-10-14 | AIR BAGS | No | 0 | Driver's seat below the steering wheel console the airbag is hanging out and showing the edge of the bag |
| 2025-10-06 | POWER TRAIN | No | 0 | My service FWD light came on so I took it to the shop to get it looked at. Upon diagnosing this issue, I was informed i… |
| 2025-10-05 | POWER TRAIN | No | 0 | Hello, The widespread issue of defective the PTU (power transfer unit) is far beyond the recall 25V011. We have 2 Jee… |
| 2025-10-01 | POWER TRAIN | No | 0 | After having the issue diagnosed by an authorized service center, it has been confirmed that my PTU has failed and need… |
| 2025-09-29 | PARKING BRAKE | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that the parking brake engaged independently while idling at … |
| 2025-09-28 | AIR BAGS | No | 0 | When I bought the jeep from the first week on air bag light won’t come on I will notice it flickers but if it does come… |
| 2025-09-21 | UNKNOWN OR OTHER | No | 0 | Power transfer unit broken. Not a recall but reported on many jeeps. |
| 2025-09-20 | POWER TRAIN | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 40 MPH, there was an abnorma… |
| 2025-09-18 | POWER TRAIN | No | 0 | The PTU AND PTU Actuator have failed. The repair is estimated to be App $3000 at a local independent repair shop. The p… |
| 2025-09-16 | POWER TRAIN | No | 0 | The Power Transfer Unit on my 2020 vehicle is not working. I bought this car specifically to have four wheel drive. … |
| 2025-09-15 | UNKNOWN OR OTHER | No | 0 | Brought to dealer to evaluate for loud popping in/out of park, clunking and grinding noises on accelaration and stops. … |
| 2025-09-15 | POWER TRAIN | No | 0 | Service 4WD warning appeared 9/2025 on my 2020 Jeep Cherokee Limited with 37500 miles. Took it to my local mechanic. Th… |
| 2025-09-15 | SERVICE BRAKES | No | 0 | Parking break engages when car comes to a stop engine light is on them goes off |
| 2025-09-06 | POWER TRAIN | No | 0 | The check 4 wheel drive light lit up on my dash. Shortly after, there was aloud noise coming from the front passenger … |
| 2025-09-05 | POWER TRAIN | No | 0 | Received "SVC FWD" light on the dash. Four wheel drive stopped working. I was able to continue driving with front whe… |
| 2025-09-03 | STEERING | No | 0 | The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at approximately 30 MPH, the "Steering Whe… |
| 2025-08-29 | UNKNOWN OR OTHER | No | 0 | I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt lik… |
| 2025-08-27 | POWER TRAIN | No | 0 | “Service 4WD” warning light came on. Took vehicle to mechanic who said error code indicates power transfer unit failure… |