Safety Score
65
Average
Recalls
3
Complaints
50
NCAP Stars
—
Recalls (3)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2024-07-08 | 24V516000 |
AIR BAGS:SIDE/WINDOW:CURTAIN | 13 | — | Details |
| 2021-05-04 | 21V310000 |
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS | 18,800 | — | Details |
| 2020-10-27 | 20V657000 |
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM | 698 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-04-11 | POWER TRAIN | No | 0 | The contact owns a 2021 Jeep Cherokee. While driving at an undisclosed speed, the vehicle abruptly lost automotive powe… |
| 2026-03-13 | ELECTRICAL SYSTEM | No | 0 | I purchased this 2021 Jeep Cherokee, and it has developed a life-threatening defect where it performs an uncommanded br… |
| 2026-03-10 | SEAT BELTS | No | 0 | Seatbelt failure in a 2021 Jeep Cherokee at approximately 80,000 miles. The seatbelt is not functioning properly and do… |
| 2026-02-28 | POWER TRAIN | No | 0 | The 948TE 9-speed automatic transmission failed at approximately 75,000 miles on my 2021 Jeep Cherokee V6 80th Annivers… |
| 2026-02-23 | SERVICE BRAKES | No | 0 | The 2021 Jeep Cherokee sporadically and infrequently engages the parking brake and hazard flashers. In order to diseng… |
| 2026-01-29 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2021 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the radio went bl… |
| 2026-01-24 | UNKNOWN OR OTHER | No | 0 | the light came on that says cannot move vehicle, it just stopped. The Power Transfer Unit went out--I cannot get a part… |
| 2026-01-24 | AIR BAGS | Yes | 1 | Car accident on 1/24 hit tree head on around 35 mph with NO airbags deploying. Suffered from concussion and whiplash, a… |
| 2025-12-16 | POWER TRAIN | No | 0 | PTU Failure. Known issue. 2017-2019 recalled but the part is still and issue and can lock up transmission. Recall needs… |
| 2025-12-10 | POWER TRAIN | No | 0 | I took my vehicle to dealer shortly after purchase due to jerking forward during stops. A software update was performed… |
| 2025-12-06 | ENGINE | No | 0 | The contact owned a 2021 Jeep Cherokee. The contact stated that there was an abnormal sweet/alcohol smell in the vehic… |
| 2025-12-01 | ELECTRICAL SYSTEM:12V/24V/48V BATTERY | No | 0 | The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving at an undisclosed speed, the … |
| 2025-11-30 | UNKNOWN OR OTHER | No | 0 | The interior screen has become pixelated with different colors. This effects my back up camera which is a big safety ha… |
| 2025-11-26 | POWER TRAIN | No | 0 | I was driving on the interstate at approximately 70 mph when I attempted to accelerate to pass another vehicle. There w… |
| 2025-11-19 | POWER TRAIN | No | 0 | The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 50 MPH on the highway, the vehicle lost 4W… |
| 2025-10-29 | POWER TRAIN | No | 0 | While driving on the highway a message popped up that the 4 wheel drive system was unavailable. Then the orange error… |
| 2025-10-24 | UNKNOWN OR OTHER | No | 0 | My jeep initially shutoff while driving on the interstate at 70 mph last December. I took it the dealership and they ke… |
| 2025-10-23 | SERVICE BRAKES | No | 0 | Their was no incident |
| 2025-10-17 | POWER TRAIN | No | 0 | The vehicle was sold by DriveTime (Highland, Indiana) on August 29, 2025, with a known safety recall (Y18 – Transmissio… |
| 2025-10-15 | FUEL/PROPULSION SYSTEM | No | 0 | About a month ago I noticed the gas pump clicking off quickly, way before the tank is full. I have been unable to full… |
| 2025-10-01 | POWER TRAIN | No | 0 | PTU failure |
| 2025-09-12 | ELECTRICAL SYSTEM | No | 0 | SVC 4WD |
| 2025-09-07 | POWER TRAIN | No | 0 | The car is reporting service 4WD, they are saying the PTU is bad. Took it into the dealership today. |
| 2025-09-06 | UNKNOWN OR OTHER | No | 0 | PTU power transfer case. Service PTU light came on. We had the jeep dealership read the code and informed us that we ne… |
| 2025-08-28 | POWER TRAIN | No | 0 | The service 4wd light is on. The dealership said it is a PTU problem. They want $2500 for a new PTU and of course add m… |
| 2025-08-26 | ENGINE | No | 0 | Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, making a hard sound when putting in rev… |
| 2025-08-25 | POWER TRAIN | No | 0 | Incident occur on 25 August, 2025: While driving I experienced a violent jerk and sudden loss of power. The vehicle co… |
| 2025-08-12 | POWER TRAIN | No | 0 | My vehicle was driving fine and I pulled up to a stop light. When I stepped on gas to drive after the light switched, … |
| 2025-08-10 | POWER TRAIN | No | 0 | When taking off out of my driveway the car hesitated to send power from the engine to the wheels resulting in a delayed… |
| 2025-07-16 | POWER TRAIN | No | 0 | I have had a service 4wd light on for months. The Power Transfer Case part has been on backorder from jeep for over 4 m… |
| 2025-07-08 | POWER TRAIN | No | 0 | On May 13th 2025 the 4WD service light came on. We took it to the Dodge Jeep Ram dealership that owns the used car deal… |
| 2025-07-03 | ENGINE | No | 0 | July 3 purchased used Jeep 2021 18,500 miles from a Lincoln Dealer July 5-7 notified dealer something wrong with eng… |
| 2025-07-03 | ENGINE | No | 0 | UNKNOWN purchased a used 2021 Jeep on July 3, 2025 received the CARFAX showing it passed all tests however, after I … |
| 2025-07-01 | POWER TRAIN | No | 0 | The check 4wd light on, the PTU needs replaced |
| 2025-06-27 | POWER TRAIN | No | 0 | The power transfer unit failed and lost power lots of grinding noises and could even roll when in park. What worries me… |
| 2025-06-15 | POWER TRAIN | No | 0 | Driving a 2021 Jeep Cherokee Trailhawk on the interstate with cruise control engaged. All of a sudden the vehicle dece… |
| 2025-06-10 | POWER TRAIN | No | 0 | Upon exiting a major interstate highway, I slowed down and attempted to merge onto a divided highway. The vehicle (202… |
| 2025-04-13 | SERVICE BRAKES | No | 0 | Car completely died while operating. No Power. Dead in middle of the road. Unable to signal other cars. Jeep dealership… |
| 2025-04-04 | ENGINE | No | 0 | The contact owns a 2021 Jeep Cherokee. The contact stated while attempting to drive from a complete stop, the vehicle s… |
| 2025-04-04 | POWER TRAIN | No | 0 | 2021 78784 MILES WONT DRIVE 4 WHEEL LIGHT ON DEALER STATES NEES NEW PTU SAYS THERES MAJOR PROBLEMS WITH THE PTU BUT … |
| 2025-04-01 | POWER TRAIN | No | 0 | PTU failure Service 4WD Light came on in April 2025 problem confirmed by independent service center has not been inspec… |
| 2025-03-29 | UNKNOWN OR OTHER | No | 0 | I was driving on the highway with no overpass, no foreign objects flying, not behind anyone, and my sunroof shattered a… |
| 2025-03-17 | POWER TRAIN | No | 0 | PTU went out at 42,900 miles 2 weeks ago traveling on I81, was very foggy and all of a sudden my rpm went crazy and che… |
| 2025-03-12 | POWER TRAIN | No | 0 | Failed rear driveline failed rear differential and failed DTCM. Jeep is still sluggish upon shifting to acceleration. C… |
| 2025-02-23 | POWER TRAIN | No | 0 | "Service 4wd" message came on after startup one day. |
| 2025-02-16 | UNKNOWN OR OTHER | No | 0 | 2/16/2025 Light for 4WD came on when the temperature was 11 degrees. 4WD System Unavailable Service Required 2/19/25 &… |
| 2025-02-05 | POWER TRAIN | No | 0 | Vehicle hesitates to go into gear and upon takeoff resulting in slamming into first gear. This causes significant stres… |
| 2025-01-25 | POWER TRAIN | No | 0 | The contact owns a 2021 Jeep Cherokee. The contact stated that while his wife was driving 75 MPH on I-15 and accelerati… |
| 2025-01-21 | POWER TRAIN | No | 0 | I have had 2 incidents involving drivetrain failure which almost resulted in accidents. On 26 September 2024, I was in … |
| 2025-01-08 | SERVICE BRAKES | Yes | 0 | The vehicle gave us a service 4wd warning on my wife's way home from work. The car had numerous issues driving it home.… |