Safety Score
58
Average
Recalls
3
Complaints
50
NCAP Stars
—
Recalls (3)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2018-07-26 | 18V494000 |
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT | 702 | — | Details |
| 2018-05-01 | 18V282000 |
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS | 48,990 | — | Details |
| 2017-10-24 | 17V670000 |
ENGINE AND ENGINE COOLING:ENGINE | 357 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-03-16 | AIR BAGS | Yes | 0 | The contact owns a 2018 Jeep Cherokee. The contact stated that while she and her children were stopped at a light and m… |
| 2026-03-16 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The vehicle was repaired under NHTSA Campaign Number: 25V011000 (POWER TRAIN); a… |
| 2026-03-13 | FUEL/PROPULSION SYSTEM | No | 0 | My Jeep veers left and right sharply while I drive. It does not take off pulling into traffic-I have to wait for total … |
| 2026-03-09 | ELECTRICAL SYSTEM | No | 0 | The rear defroster or related electrical wiring in the rear glass/liftgate area appears to have malfunctioned and short… |
| 2026-02-27 | POWER TRAIN | No | 0 | I took [XXX] into to Auffenburg of IL for the recall. They told me the code the car is throwing is not the recall cod… |
| 2026-02-21 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRA… |
| 2026-02-20 | POWER TRAIN | No | 0 | - The PTU has been making a grinding noise, and the car feels different to drive. - Other issues with a different model… |
| 2026-02-19 | VEHICLE SPEED CONTROL | No | 0 | Hi I bought a Jeep Cherokee Trailhawk 2018 at GM Motors (Old Bridge), I have on open recall and I take it to the dealer… |
| 2026-02-01 | POWER TRAIN | No | 0 | The PTU (Power Transfer Unit) failed on my 2018 Jeep Cherokee causing AWD system malfunction. The dealership diagnosed … |
| 2026-02-01 | POWER TRAIN | No | 0 | Service 4WD indicator showing PTU issue. My vehicle is not included in the recall, but this issue seems to be the sam… |
| 2026-01-29 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Grand Cherokee. The contact research was made aware of NHTSA Campaign Number: 25V011000 (P… |
| 2026-01-26 | POWER TRAIN | No | 0 | 1. The Power Transfer Unit (PTU) and transfer case have failed. The vehicle was initially suspected to have a wheel bea… |
| 2026-01-09 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Tra… |
| 2026-01-03 | SERVICE BRAKES | No | 0 | Less than 57,000 miles on vehicle. January 3, 2026. Parking brake engaged and froze. Interrupted driving. Got veh… |
| 2026-01-01 | ELECTRICAL SYSTEM | No | 0 | PTU/transfer case issues under 50,000 miles, jeep randomly shuts off 4wd in dangerous areas without any warning |
| 2026-01-01 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact stated that the 4WD feature was inoperable. The contact stated that … |
| 2026-01-01 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact stated that the 4WD warning light was illuminated. There was an abno… |
| 2025-12-23 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Tra… |
| 2025-12-13 | POWER TRAIN | No | 0 | The 4x4 system, bad PTU actuator. Yes. 2. Power loss can cause an accident at any given moment putting Not just you but… |
| 2025-12-03 | POWER TRAIN | No | 0 | My PTU has failed and my safety is at risk as my car could at any point loose power causing harm to me and others invol… |
| 2025-11-28 | POWER TRAIN | No | 0 | See attached document for complaint. |
| 2025-11-17 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Tra… |
| 2025-11-12 | SEAT BELTS | No | 0 | I fastened seatbelt. It retracted, but heard a rolling noise, which sounded like a can or bottle rolling in the floor … |
| 2025-11-10 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Tra… |
| 2025-11-06 | POWER TRAIN | No | 0 | Driving on the highway going around 60mph and my transmission disengaged and all of my sensors turned off and i had no … |
| 2025-10-21 | ENGINE | No | 0 | Due to the unresolved recall I have experienced alot of issues. The most terrifying is the loss of power, my jeep has j… |
| 2025-10-09 | POWER TRAIN | No | 0 | svc 4wd light came on - PTU bad confirmed at Jeep Dealership- Recall for 2017-2019 models but not my VIN. |
| 2025-10-03 | POWER TRAIN | No | 0 | While driving the car was stalling not getting up in speed on a hill and the 4wd service came on. We took it to Jeep … |
| 2025-10-02 | POWER TRAIN | No | 0 | The PTU went bad and had to have replaced. And after researching, see that it is a known issue and not sure why my VIN… |
| 2025-09-26 | UNKNOWN OR OTHER | No | 0 | PTU/Power transfer unit issues |
| 2025-09-18 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact stated while driving 55 MPH, the message “Service Shifter Soon” was … |
| 2025-09-17 | POWER TRAIN | No | 0 | Car started spitting out liquid and smoking while driving. Pulled over and had it towed to a shop that confirmed the Po… |
| 2025-09-03 | POWER TRAIN | No | 0 | The car is in the shop for defective rear diferential. Once replaced the car now throws a code for the TPU being defect… |
| 2025-09-02 | UNKNOWN OR OTHER | No | 0 | Have 1 safety recall, have taken to jeep dealer and they have confirmed PTU not working light on dash is valid and 4x4 … |
| 2025-09-02 | POWER TRAIN | No | 0 | I own a Jeep Cherokee 2018 ( [XXX] ) it has less then 60k miles on it. The dashboard recently - 4WD System unavailable"… |
| 2025-09-01 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact stated while operating the vehicle, the instrument panel light, dome… |
| 2025-08-27 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (POWER TRA… |
| 2025-08-18 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal w… |
| 2025-08-12 | FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | No | 0 | Service Shifter warning light comes on |
| 2025-08-12 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Tra… |
| 2025-08-11 | POWER TRAIN | No | 0 | The PTU has failed and caused damage to splines. This failure caused the engine light to come on intermittently and fai… |
| 2025-08-05 | POWER TRAIN | No | 0 | My Trailhawk has severe vibrations/ grinding from the PTU. When accelerating from a stop or making turn, the vehicle he… |
| 2025-08-05 | UNKNOWN OR OTHER | No | 0 | My PTU actuator has failed on my Jeep. I know there is a recall for the two-speed actuator and mine is a single speed, … |
| 2025-08-04 | POWER TRAIN | No | 0 | A component (Power Transfer Unit (PTU)) in my 2018 Jeep Cherokee Latitude has failed but my VIN is not included. The p… |
| 2025-07-19 | POWER TRAIN | No | 0 | Component: Power Transfer Unit (PTU) 1c4pjmdb6jd567547, but my VIN is not included. The power transfer unit has failed… |
| 2025-07-19 | POWER TRAIN | No | 0 | The contact owns a 2018 Jeep Cherokee. The vehicle was purchased from an independent mechanic, and the contact was info… |
| 2025-07-08 | ELECTRICAL SYSTEM | No | 0 | All lights on the gear shift light up and a message on the display says service shifter. Happens randomly. Have to turn… |
| 2025-07-01 | POWER TRAIN | No | 0 | The car is having loss of power and issues with parking or turning at low speeds. I took it in and it needs a new power… |
| 2025-06-21 | POWER TRAIN | No | 0 | My wife was driving in auto on the shift knob. There was a load noise coming from under the car that sounded like medal… |
| 2025-06-19 | POWER TRAIN | No | 0 | The vehicle experienced a powertrain failure involving the Power Transfer Unit (PTU). On June 19, 2025, the vehicle was… |