Safety Score
68
Average
Recalls
1
Complaints
50
NCAP Stars
—
Recalls (1)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2017-11-21 | 17V744000 |
ELECTRICAL SYSTEM:WIRING | 1,076 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-03-11 | POWER TRAIN | No | 0 | My car only has 65k miles on it and the rear differential failed and needs to be replaced. I am seeing this posted onli… |
| 2025-12-30 | ELECTRICAL SYSTEM | No | 0 | The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the deal… |
| 2025-11-07 | ELECTRICAL SYSTEM | No | 0 | During a one-hour car ride, the front passenger side seat heater burned a hole through the seat, damaging my wife's ski… |
| 2025-09-12 | ELECTRICAL SYSTEM | No | 0 | Unknown The infotainment system started malfunctioning on its own |
| 2025-09-11 | ELECTRICAL SYSTEM | No | 0 | I purchased this vehicle on the 10th of September. BY the 12th I I noticed the infotainment system was doing its own … |
| 2025-09-08 | SEAT BELTS | No | 0 | Unknown |
| 2025-08-20 | ELECTRICAL SYSTEM | No | 0 | Dashboard lit up like a Christmas tree. Multiple warning lights all at once. This issue has been reported on multiple M… |
| 2025-08-01 | ELECTRICAL SYSTEM | No | 0 | CX-5's infotainment system RANDOMLY, AND WITHOUT WARNING STARTS BEEPING AND CHANGING OPTIONS WHILE DRIVING, A VERY DIST… |
| 2025-07-09 | EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM) | No | 0 | The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with… |
| 2025-06-27 | POWER TRAIN | No | 0 | Rear differential failed around 97,000 miles. We were three months past our certified pre-owned warranty. Total cost to… |
| 2025-06-11 | POWER TRAIN | No | 0 | The contact owns a 2017 Mazda CX-5. The contact stated while the vehicle was parked, there was an abnormal sound coming… |
| 2025-05-28 | POWER TRAIN | No | 0 | Rear differential began to leak. Mechanics (3) looked at the part and discovered play in both right and left side axles… |
| 2025-05-05 | UNKNOWN OR OTHER | No | 0 | My vehicle has had the "Ghost Touch" issue that has been reported on many Mazda vehicles and even had a recall for the … |
| 2025-05-03 | UNKNOWN OR OTHER | No | 0 | Infotainment system "touch" screen doesn't work and I experience "ghost" touching where it's as if someone is actually… |
| 2025-02-22 | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | No | 0 | The rear camera dose not always display on the LCD screen, likely due to the ghosting issue with the infotainment syste… |
| 2025-02-08 | UNKNOWN OR OTHER | No | 0 | Touchscreen continues to change to different screens Ghost touch screen malfunction is know to dealer as prior year mod… |
| 2024-12-18 | ENGINE | No | 0 | Coolant leak, caused engine failure |
| 2024-12-12 | POWER TRAIN | No | 0 | Rear differential failed at roughly 80,000 miles. Depending on failure, unexpected loss of traction or a locking up of … |
| 2024-11-14 | POWER TRAIN | No | 0 | Car was making popping noise, got it checked out at mechanic. Said rear differential had metal in the oil. |
| 2024-10-14 | UNKNOWN OR OTHER | No | 0 | The vehicle – display has a ghosting issue with the screen keeps on changing without me, touching the controls. It will… |
| 2024-10-12 | ENGINE | No | 0 | Twice now, my 2017 Mazda CX-5 stalled on the highway with a check engine light popping up--both times was driving aroun… |
| 2024-09-19 | ELECTRICAL SYSTEM | No | 0 | There is a known issue of "Ghost Touching" on the infotainment system on 2017-2020 Mazda's. The ghost touching causes t… |
| 2024-09-12 | ELECTRICAL SYSTEM | No | 0 | This car has an issue with 'ghost touches' on the infotainment screen. We had it replaced under warranty in January 202… |
| 2024-07-08 | ELECTRICAL SYSTEM | No | 0 | Vehicle Infotainment Center - the touch screen will automatically select options and click options while driving, causi… |
| 2024-05-05 | UNKNOWN OR OTHER | No | 0 | The sunroof exploded while driving on the interstate. The noise was terrifying and I didn't know what it was at first … |
| 2024-04-17 | ELECTRICAL SYSTEM | No | 0 | The center screen started self selecting on its own, and randomly choosing options that included going into the setting… |
| 2024-04-14 | VISIBILITY/WIPER | No | 0 | Exact same issues as NHTSA Recall No.19V-272 -- Manufacturer Recall No. 3219D. -- Affected P/N: TK52-675XO B |
| 2024-04-03 | VISIBILITY/WIPER | No | 0 | The sunroof exploded. Exploded. Sound was shocking. I did not know what it was. The sound of the outside from the sunro… |
| 2024-04-02 | ELECTRICAL SYSTEM | No | 0 | My touch screen, has been acting up. While driving, the navigation system will automatically change prompts while driv… |
| 2024-03-02 | FUEL/PROPULSION SYSTEM | No | 0 | 18-20 year same model and trim were recalled for fuel pump. Mine a 2017 has same symptoms died on highway going 75 almo… |
| 2024-02-01 | UNKNOWN OR OTHER | No | 0 | The infotainment system has a known problem called "Ghost Touch". The screen will randomly change from am to fm radio,… |
| 2024-01-05 | ELECTRICAL SYSTEM | No | 0 | The vehicle display registers false “phantom” touches, causing it to behave erratically. Mazda issued a service bulleti… |
| 2024-01-03 | AIR BAGS | No | 0 | While driving my driver airbag warning light started blinking. When I took it to the dealership to be inspected they sa… |
| 2023-12-24 | ENGINE | No | 0 | My car has been getting the P092 code with check engine light, it runs really rough, i have had many parts replaced at… |
| 2023-12-01 | SEAT BELTS | No | 0 | Not an "incident" per se. Front passenger Seat Belt is difficult to clasp. |
| 2023-10-18 | SERVICE BRAKES | No | 0 | I got my rear brakes replaced. Within a few days I noticed drag on each of the rear brakes would seize up at times caus… |
| 2023-09-28 | UNKNOWN OR OTHER | No | 0 | I'm deeply concerned about the safety issues with our 2017 Mazda CX-5's infotainment system, VIN [XXX] . This info syst… |
| 2023-09-20 | POWER TRAIN | No | 0 | Sudden jerking started when driving on a 45miles/hour with vehicle stopping suddenly. The issue was diagnosed by the de… |
| 2023-09-04 | ELECTRICAL SYSTEM | No | 0 | This particular Mazda model has a ghost touch issue with the infotainment system. It will start selecting buttons on it… |
| 2023-08-24 | AIR BAGS | No | 0 | The contact owns a 2017 Mazda CX-5. The contact stated that while driving 30 MPH, the air bag warning light illuminated… |
| 2023-08-23 | TIRES | No | 0 | A low tire pressure indicator light warning /beep came on the display panel. Soon after, while driving on a busy street… |
| 2023-08-06 | ELECTRICAL SYSTEM | No | 0 | There is an electrical issue with the infotainment system. It changes settings/programmed setup on its own. It is a kno… |
| 2023-07-30 | ENGINE | No | 0 | When I was pulling into my driveway, approx. 5-10mph with my foot barely on the accelerator, the car started accelerati… |
| 2023-07-27 | ELECTRICAL SYSTEM | No | 0 | The infotainment system is experiencing 'ghost touch'. It random selects options such as volume, track, adjust bass/tr… |
| 2023-07-23 | ENGINE | No | 0 | The contact owns a 2017 Mazda CX-5. The contact stated while driving approximately 65 MPH, the vehicle jerked and stall… |
| 2023-07-10 | VISIBILITY/WIPER | No | 0 | On April 15th, 2019, Mazda made the public aware of Recall Campaign 3219D which involves a failure of the Front Body Co… |
| 2023-06-22 | UNKNOWN OR OTHER | No | 0 | While driving 65 mph on a highway the sunroof glass shattered. The car was not hit by debris from a truck or other car … |
| 2023-05-16 | FUEL/PROPULSION SYSTEM | No | 0 | What component or system failed or malfunctioned, and is it available for inspection upon request? Sudden loss of power… |
| 2023-04-21 | ENGINE | No | 0 | While driving on the interstate (continuously for about 4 hours) the vehicle suddenly lost power and the engine stalled… |
| 2023-04-08 | FUEL/PROPULSION SYSTEM | No | 0 | There is currently a recall for faulty fuel pumps in Mazda CX-5 models 2018-2019. We currently own a 2017 Mazda CX-5 … |