Safety Score
83
Safe
Recalls
2
Complaints
48
NCAP Stars
—
Recalls (2)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2021-06-30 | 21V492000 |
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE | 379 | — | Details |
| 2020-06-17 | 20V359000 |
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER | 1 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-04-06 | UNKNOWN OR OTHER | No | 0 | There was a warning light for the emergency call function unavailable please service immediately. |
| 2026-01-27 | ENGINE | No | 0 | Upon “starting” car, all systems turn on and car tells me the engine is on; however, if I put into any gear nothing. On… |
| 2025-11-08 | UNKNOWN OR OTHER | No | 0 | While driving southbound on I-15 near Exit 300 (5300 S, Murray, Utah), the sunroof on my 2020 Volkswagen Jetta SEL sudd… |
| 2025-10-09 | ENGINE | No | 0 | October 9, 2025 EPC light on. October 10, 2025, called Brown's VW in Charlottetown, PEI and brought the car in. The E… |
| 2025-08-03 | UNKNOWN OR OTHER | No | 0 | While driving down a the road, my husband, 2 children and I, with no cars around us, we heard a loud pop (almost explod… |
| 2025-01-19 | ELECTRICAL SYSTEM | No | 0 | When I start the car Multiple times the car will throw over half of all the error code and could not start the vehicle.… |
| 2024-12-02 | ENGINE | No | 0 | My check engine light came on on Sunday Dec 1. I immediately took it to a diagnostic service station in my local area. … |
| 2024-07-12 | POWER TRAIN | No | 0 | I recently purchased a vehicle on July 11th, and on July 12th, I noticed a significant issue with the transmission. Spe… |
| 2024-07-06 | SERVICE BRAKES | No | 0 | My brakes have always sounded weird to me. But the dealer and my mechanic assured me that they were fine. On Saturday 7… |
| 2024-07-02 | UNKNOWN OR OTHER | No | 0 | The built-in navigation and apple carplay periodically show the wrong location, offset by several hundred feet from the… |
| 2024-06-23 | SEATS | No | 1 | There is a spring that it out of place and when I turned to get out of the seat it scratched my back. |
| 2024-06-07 | FUEL/PROPULSION SYSTEM | No | 0 | The fuel door would not open for me to put gas in my car. I cannot drive my car without fuel. If I can’t get to my gas … |
| 2024-06-01 | FUEL/PROPULSION SYSTEM | No | 0 | Will not take fuel. Even when the gasoline tank is empty it will not accept fuel properly. Fuel seeps out and leaks. … |
| 2024-05-11 | UNKNOWN OR OTHER | No | 0 | Mid-drive, the vehicle gave me a "check starter system" warning, a known 2020 VW Jetta issue. However, my car has not g… |
| 2024-04-29 | UNKNOWN OR OTHER | No | 0 | Vehicle's sunroof spontaneously shattered while driving, raining down thousands of shards of glass. There was a loud ba… |
| 2024-03-07 | UNKNOWN OR OTHER | No | 0 | After buying this vehicle in June 2020, and the "Emergency SOS Module" never malfunctioning once, I enrolled in VW's fr… |
| 2024-02-22 | ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE | No | 0 | The SOS emergency that is supposed to work when you press the button or if your car is stolen the module failed and on … |
| 2024-01-10 | SUSPENSION | No | 0 | The front strut spring broke. The dealer warned against driving it at all, since it could cut open the tire or damage o… |
| 2023-11-27 | ENGINE | No | 0 | The contact owns a 2020 Volkswagen Jetta. The contact stated while driving uphill at 55 MPH, the vehicle unintendedly s… |
| 2023-09-18 | UNKNOWN OR OTHER | No | 0 | The sunroof shattered after closing the car door from the pressure or motion of the car door closing. The sunroof glass… |
| 2023-09-06 | POWER TRAIN | No | 0 | Internal Component on Transmission has failed, Vehicle is Available for inspection (Niello Volkswagen has already confi… |
| 2023-08-01 | ELECTRICAL SYSTEM | No | 0 | The contact owns a 2020 Volkswagen Jetta. The contact stated while driving 70-80 MPH, the electronic parking brake enga… |
| 2023-07-11 | ELECTRICAL SYSTEM | No | 0 | I live in a very hot area where the temperatures rise to well above 100°. My dashboard gets hot. I imagine that the com… |
| 2023-07-07 | UNKNOWN OR OTHER | No | 0 | MY SUNROOF WAS EXPODED during I drive to home. |
| 2023-05-31 | ELECTRICAL SYSTEM | No | 0 | Incident Occurred in May. Was on Reddit and saw someone say to report any issues to NHTSA so that's what I'm doing At… |
| 2022-12-23 | VISIBILITY:SUN/MOON ROOF ASSEMBLY | No | 1 | The contact owns a 2020 Volkswagen Jetta. The contact stated while driving 65 MPH, the panoramic sunroof shattered with… |
| 2022-12-21 | ELECTRICAL SYSTEM | No | 0 | Hit a pot hole in the road and vehicle completely shut down and will not crank. Diagnostic code U0100 is saying that th… |
| 2022-09-20 | ELECTRICAL SYSTEM | No | 0 | The problem I am facing is with making calls in the car both via android auto and Bluetooth. When making a phone call, … |
| 2022-07-12 | SERVICE BRAKES | No | 0 | This is the same thong that was recalled on the other 2020 vw jetta..I also had a 2016 jettabefore I was allowed to tra… |
| 2022-06-03 | ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | No | 0 | The contact owns a 2020 Volkswagen Jetta. The contact stated while exiting a parking lot, the instrument panel went bla… |
| 2022-03-10 | SERVICE BRAKES | No | 0 | When I was driving my engine randomly increased rpms and i was forced to apply the brake. Regarding my brakes, my brake… |
| 2022-01-03 | ENGINE | No | 0 | When vehicle goes over 60mph starts to shake really bad and warning not enough power for engine light is on |
| 2021-11-30 | ELECTRICAL SYSTEM | No | 0 | Vehicle has been displaying "Emergency services unavailable" along with lights for steering and braking systems, Interm… |
| 2021-08-01 | AIR BAGS | No | 0 | The contact owns a 2020 Volkswagen Jetta. The contact received notification of NHTSA Campaign Number: 21V492000 (Air Ba… |
| 2021-04-15 | FUEL/PROPULSION SYSTEM | No | 0 | CATASTROPHIC FUEL PUMP FAILURE AT 14,000 MILES ' BOTH FUEL PUMP AND FUEL PUMP MODULE HAD TO BE REPLACED. THE VEHICLE HA… |
| 2021-04-10 | SERVICE BRAKES | No | 0 | VEHICLE WAS STATIONARY IN PARKING SPOT AND UPON IGNITION BEGAN REVVING UNCONTROLLABLY AND THREW UP ERROR CODES "ENGINE … |
| 2021-04-07 | VISIBILITY/WIPER | No | 0 | SUNGLASS HOLDER KEEPS BREACKING WHICH PREVENTS ME FROM SEEING REVIEW VIEW MIRROS. THIS IS AN ONGOING VW ISSUES THAT HAS… |
| 2021-02-03 | ELECTRICAL SYSTEM | No | 0 | I CAME TO A STOP LIGHT AND HAD MY CAR IN NEUTRAL. PUT IT INTO FIRST AT A GREEN LIGHT AND THERE WAS NO POWER, THE ENGIN… |
| 2021-01-18 | ENGINE | No | 0 | AS I WAS DRIVING HOME LATE LAST NIGHT FROM WORK ON A CITY STREET , MY CAR SUDDENLY WOULD NOT ACCELERATE IN SPEED WHILE … |
| 2020-12-12 | ELECTRICAL SYSTEM | No | 0 | THE HILL HOLD ASSIST DID NOT DISENGAGED QUICKLY WHEN STOPPED ON AN INCLINE, BURNING THE CLUTCH TO GET THE VEHICLE TO MO… |
| 2020-10-21 | ELECTRICAL SYSTEM | No | 0 | VEHICLE IS BRAND NEW AND HAS BEEN IN MY POSSESSION FOR 7 DAYS. CAR-NET MODULE AND BLUETOOTH AUDIO MODULES HAVE BOTH FAI… |
| 2020-09-12 | STEERING | No | 0 | AT HIGHWAY SPEEDS THE VEHICLE WILL SWAY TO THE RIGHT AND AT TIMES VERY ABRUPTLY GOING OVER OR NEAR THE LANE DIVIDERS WI… |
| 2020-08-24 | ENGINE | No | 0 | Was is merging onto interstate i95 and the Jetta wouldn’t accelerate no matter how hard I pushed the gas pedal eventua… |
| 2020-08-22 | ELECTRICAL SYSTEM | No | 0 | THE EPC LIGHT COMES ON RANDOMLY AT HIGHWAY SPEEDS WHEN REVVING UP THE ENGINE TO OVERTAKE CARS. THE ENGINE SUDDENLY BOGS… |
| 2020-08-14 | UNKNOWN OR OTHER | No | 0 | IN HEAVY RAIN OR ADVERSE WEATHER THE SONAR IN THE FRONT OF THE CAR FOR CRASH AVOIDANCE FAILS AND STATES THAT IT'S UNABL… |
| 2020-07-09 | SERVICE BRAKES | No | 0 | 2 SEPARATE INCIDENTS INVOLVING THE EPC. ONE WAS ABOUT 10 DAY'S AGO, JULY 9TH GETTING ON THE FREEWAY IN HOUSTON. CAR THR… |
| 2020-06-26 | SERVICE BRAKES | Yes | 0 | MY CAR ROLLED INTO A WALL ON THE OTHER SIDE OF A PARKING LOT WHILE I WAS INSIDE THE OPPOSITE BUILDING. THERE IS NO ALER… |
| 2020-06-02 | FUEL/PROPULSION SYSTEM | No | 0 | VEHICLE IS STALLING AT LIGHTS. VEHICLE HAS ROUGH IDLE. VEHICLE AUTOMATIC BRAKING ACTIVATE WITHOUT WARNING. *TR |