Recall
Mercedes-Benz Metris — 19V666000
NHTSA ID
19V666000
Make
Mercedes-Benz
Model
Metris
Years Affected
2019
Recall Date
2019-09-18
Component
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Units Affected
29
Completion Rate
—
Mfr Campaign No.
VS2KOPFSTU
Summary
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Consequence
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.