Safety Score
80
Safe
Recalls
0
Complaints
50
NCAP Stars
—
Recalls (0)
No recalls found for the 2020 Mazda Cx-5.
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2026-04-01 | AIR BAGS | No | 0 | Air bag light is flashing in the dashboard. It says passenger air bag off. Driver seatbelt doesn't always click when tr… |
| 2026-04-01 | UNKNOWN OR OTHER | No | 0 | I am reporting an ongoing defect with the infotainment system in my 2020 Mazda CX-5, involving ghost-touch inputs, syst… |
| 2026-03-14 | STEERING | No | 0 | The steering column in this car has a known defect in the steering column nut resulting in knocking/rattling/clunking. … |
| 2026-02-15 | ENGINE | No | 0 | The Smart Brake Support system malfunctioned while driving. The vehicle began shaking and lost power, requiring excessi… |
| 2026-02-15 | POWER TRAIN | No | 0 | Started smelling burning oil in 2020 Mazda CX-5 non turbo with 34,000 miles. Auto shop states it is a cracked cylinder… |
| 2026-01-27 | SERVICE BRAKES | Yes | 0 | While driving on the highway in traffic, I was applying the brakes (slowly and smoothly) and moving with the flow of tr… |
| 2025-12-19 | POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) | No | 0 | The contact owned a 2020 Mazda CX-5. The contact stated that while driving under 45 MPH, the TCM received a false data … |
| 2025-10-31 | UNKNOWN OR OTHER | No | 0 | THE SUNROOF EXPLODED NORMAL TEMPS in CHICAGO IL Halloween Hight 60 desgres on while driving on HWY |
| 2025-10-31 | STRUCTURE | No | 0 | SUNROOF EXPLODING - 2020 Cx5 I've seen other reports on mazda forums happending on cx the sunroofs RANDOM normal … |
| 2025-10-17 | POWER TRAIN | No | 0 | Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed… |
| 2025-09-29 | POWER TRAIN | No | 0 | Driving about 20 to 35 mph accelerating I would get a distinctive one time chirp noise with a little bit of a stutter I… |
| 2025-09-20 | ENGINE AND ENGINE COOLING | No | 0 | The contact owns a 2020 Mazda CX-5. The contact stated that while the cruise control was activated and driving 65 MPH i… |
| 2025-09-01 | POWER TRAIN | No | 0 | The issue is iron is depositing in the transmission due to a bad torque converter, this is a known issue with mazda and… |
| 2025-08-27 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | While driving my vehicle the systems sensors are affected by nearby drivers which cause the car to stall in the middle … |
| 2025-08-14 | AIR BAGS | No | 0 | While traveling on an Interstate highway, my passenger side curtain airbag suddenly deployed without any warning while … |
| 2025-08-02 | UNKNOWN OR OTHER | No | 0 | Display screen (Infotainment system) will randomly change the settings of my vehicle and call people or change display … |
| 2025-08-01 | ELECTRICAL SYSTEM | No | 0 | The infotainment screen in the vehicle suffers from Phantom/Ghost touching, rending a safety hazard as while following … |
| 2025-07-24 | ENGINE | No | 0 | I noticed an oil leak. I had it diagnosed and its a crack in the cylinder head, right above the exhaust manifold. This … |
| 2025-07-19 | ELECTRICAL SYSTEM | No | 0 | I own a 2020 Mazda CX-5 equipped with the Mazda Connect infotainment system. The touchscreen display malfunctions regul… |
| 2025-06-30 | POWER TRAIN | No | 0 | The contact owns a 2020 Mazda CX-5. The contact stated that the vehicle jerked abnormally while depressing the accelera… |
| 2025-06-25 | BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | No | 0 | The vehicle reboots the screen/infotainment system while driving. The dealership has updated the software and replaced … |
| 2025-06-23 | ENGINE | No | 0 | Engine developed multiple oil leaks from oil seal and timing cover. The leaks could result in engine failure and endan… |
| 2025-06-05 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | Forward Smart city brake support malfunction Camera Sensors Screen Ghost |
| 2025-06-05 | UNKNOWN OR OTHER | No | 0 | The display screen in my CX-5 has been regularly glitching for several years now. This "ghost touch" presses random but… |
| 2025-05-29 | ELECTRICAL SYSTEM | No | 0 | Car “died” while idling at a traffic light. It started but would not start several hours later and car was towed to mec… |
| 2025-05-19 | AIR BAGS | No | 0 | -Passenger side air bags deployed for no reason on May 19, 2025 at 1945h. -Driver safety compromised due to shock, mome… |
| 2025-05-19 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | My car has started braking when objects arnt there almost causing a crash Mazda denies this |
| 2025-03-17 | ELECTRICAL SYSTEM | No | 0 | I purchased this vehicle as a used car from a dealership. On my way home, the infotainment panel began to shout at top … |
| 2025-02-27 | SERVICE BRAKES | No | 0 | I bought this 2020 Mazda CX-5 Sport 2.5L all wheel drive from a big dealership on July 31, 2023. I started having issue… |
| 2025-02-19 | UNKNOWN OR OTHER | No | 0 | During snowfall, the front camera becomes obstructed, leading to a malfunction in the smart brake system. When this occ… |
| 2025-02-13 | ELECTRICAL SYSTEM | No | 0 | Forward Braking Safety Sensor Was on transmission after braking check engine light . Was driving car from work it lost… |
| 2025-01-28 | ELECTRICAL SYSTEM:IGNITION:COIL | No | 0 | The contact owns a 2020 Mazda CX-5. The contact stated while driving at an undisclosed speed, the vehicle shuddered and… |
| 2025-01-26 | ELECTRICAL SYSTEM | No | 0 | My infotainment display has a prevalent ghost touch issue that causes majors distractions while I'm driving, and no war… |
| 2024-10-31 | VEHICLE SPEED CONTROL | No | 0 | I was in the drive thru at a restaurant and had my foot on the brake. After a couple of minutes of sitting with my foot… |
| 2024-10-26 | ELECTRICAL SYSTEM | No | 0 | "ghost touch" issue on my cars touch screen operates by itself or doesn't respond. I was driving down a dark road when … |
| 2024-10-20 | ELECTRICAL SYSTEM | No | 0 | Display went dark and did not display. This is not the only time it happens. It acts like someone’s touching the screen… |
| 2024-09-18 | SERVICE BRAKES | Yes | 1 | The vehicle accelerated on its own, while I was parking. My foot was on the brake when the vehicle just took off. It c… |
| 2024-08-26 | ENGINE | No | 0 | Low oil light came on at 52,764 miles, 300 miles before the next oil change on the manufacturer-recommended 7500 mile s… |
| 2024-08-06 | ELECTRICAL SYSTEM | No | 0 | The infotainment screen kept moving on its own disconnecting my map while driving. I took it to Mazda and they updated … |
| 2024-08-01 | VISIBILITY/WIPER | No | 0 | The rear windshield wiper stops working while driving in a rainstorm. This has happened twice. The wiper works for 30… |
| 2024-06-10 | ELECTRICAL SYSTEM | No | 0 | The infotainment system has a known "ghost touch" issue. This issue caused a recall in prior models but that recall was… |
| 2024-06-01 | UNKNOWN OR OTHER | No | 0 | Ghost touch issue with touchscreen. It causes calls to go on hold, navigation to stop in unknown areas, sometimes in ar… |
| 2024-05-23 | POWER TRAIN | No | 0 | Defective transmission causes metal fragments to break off and over time damage transmission |
| 2024-05-18 | ELECTRICAL SYSTEM | No | 0 | When driving the infotainment system will switch to sound settings by itself and play the navigation volume to full cap… |
| 2024-04-06 | SEATS | No | 0 | The front seats, both electric and manual powered are rocking back and forth. Upon acceleration both seats will slight… |
| 2024-02-26 | ENGINE | No | 0 | Low oil level indicator came on at roughly 55,000 miles only about 3000 miles after last oil change. Car was immediatel… |
| 2024-02-22 | FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | No | 0 | Emergency braking brought car to a complete stop while traveling around at approx. 35 MPH with no car or anything else … |
| 2024-02-11 | UNKNOWN OR OTHER | No | 0 | While backing the vehicle the rear camera sometimes goes off because the screen in the car keeps switching itself to ni… |
| 2024-01-02 | ELECTRICAL SYSTEM | No | 0 | *This is not part of the class action lawsuit* Per attorneys for the complaint, this issue is not part or covered by th… |
| 2024-01-01 | UNKNOWN OR OTHER | No | 0 | The car's screen/touch screen has a "ghost touch" issue. It automatically changes car settings while I am in the middle… |