Safety Score
66
Average
Recalls
1
Complaints
50
NCAP Stars
—
Recalls (1)
| Date | NHTSA ID | Component | Units | Completion | |
|---|---|---|---|---|---|
| 2001-05-24 | 01V171000 |
TIRES:SIDEWALL | 52,000 | — | Details |
Owner Complaints (showing up to 50)
| Date | Component | Crash | Injuries | Summary |
|---|---|---|---|---|
| 2023-01-02 | STEERING | No | 0 | Aftermarket rack and pinion system re-manufactured by Detroit Axel began leaking fluid and caused a loss of power steer… |
| 2022-06-18 | ELECTRICAL SYSTEM | No | 0 | Body : to much rust, corrosion, on rear of truck other failure or detachment of exterior body like rear gate frame comp… |
| 2022-05-10 | UNKNOWN OR OTHER | No | 0 | Heard a pop noise under hood. Engine shut off battery light came on. Went to open hood and there was a fire. |
| 2019-02-28 | AIR BAGS | Yes | 1 | TL* THE CONTACT OWNED A 2002 MERCURY MOUNTAINEER. WHILE DRIVING, THE VEHICLE SLID ON ICE. THE CONTACT LOST CONTROL OF T… |
| 2017-06-27 | ELECTRICAL SYSTEM | No | 0 | MY POWER WILL STAY ON FOR LONG PERIODS OF TIME ALSO I'M HAVING AN ACCELERATION PROBLEM WHEN I DRIVE I HAVE TO WAIT FOR… |
| 2017-06-01 | STRUCTURE:BODY | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE REAR LIFT GATE FAILED TO LATCH SECURELY ON… |
| 2017-03-11 | SERVICE BRAKES | No | 0 | I PURCHASED A VEHICLE ON MARCH 11, 2017 FROM A DEALERSHIP NAMED REDEFINED AUTO SALES IN SKOKIE, IL. SINCE I HAVE PURCHA… |
| 2017-03-11 | SERVICE BRAKES | No | 0 | I PURCHASED A USED VEHICLE FROM REDEFINED AUTO SALES LOCATED IN SKOKIE, IL ON 3/11/17. SINCE THEN I HAVE SPENT OVER $15… |
| 2016-11-21 | ELECTRICAL SYSTEM | No | 0 | WHEN GOING 25-30 MPH VEHICLE WILL NOT SHIFT.IT ACTUALLY KICKED THE VEHICLE BACK. OD LIGHT STARTED TO FLASH THEN SERVICE… |
| 2016-08-15 | UNKNOWN OR OTHER | No | 0 | I WAS DRIVING ON THE HIGHWAY & STOPPED AT ONE OF THE SERVICE STATIONS ALONG THE HIGHWAY. WHEN I RETURNED TO THE VEHICLE… |
| 2016-04-22 | UNKNOWN OR OTHER | No | 0 | STARTED VEHICLE TO GO TO WORK LIKE EVERY DAY TRIED TO SHIFT INTO R SHIFTER BROKE OF IN MY HAND. NEEDS TO BE RECALLED. … |
| 2016-04-21 | AIR BAGS | No | 0 | WHILE DRIVING ON A STRAIGHT ROAD GOING 20-25 MPH, MY DRIVER AND PASSENGER SIDE/CURTAIN AIRBAGS DEPLOYED FOR NO REASON. … |
| 2015-06-27 | ENGINE | No | 0 | DRIVING AT NORMAL SPEED OF APPROXIMATELY 40 MPH ON A CITY STREET, THE SPARK PLUG AND COIL SHOT OUT FROM THE #2 CYLINDER… |
| 2015-05-01 | ELECTRICAL SYSTEM | No | 0 | WHILE DRIVING TO WORK ONE MORNING ALL I HERE WAS DING DING DING OD/OFF STARTED FLASHING . SEC LATER CHECK TRANSMISSION … |
| 2015-04-18 | ENGINE AND ENGINE COOLING | No | 0 | MY SPARK PLUG ON #2 CYLINDER JUST SHOT OUT OF MY TRUCK'S ENGINE... ARGH!!!! DESTROYED MY COIL PACK AND COULD HAVE BUST… |
| 2015-02-25 | POWER TRAIN | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO SHIFT INTO GEAR WHEN T… |
| 2015-02-12 | SEAT BELTS | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE SEAT BELT BECAME TOO TIGHT TO BREATHE AND … |
| 2015-01-08 | POWER TRAIN | No | 0 | WHILE DRIVING THE "OD" LIGHT STARTED FLASHING AND THE VEHICLE WOULD NOT SHIFT FROM 2ND TO THIRD GEAR. IT WOULD JUST REV… |
| 2014-11-12 | POWER TRAIN | No | 0 | I RECENTLY DECIDED TO BE #TEAMFORD....UNFORTUNATELY I'M DISAPPOINTED. MY TRUCK NOW HAS THE O/D LIGHT FLASHING EXCESSIV… |
| 2014-11-04 | SERVICE BRAKES | No | 0 | CHANGED FRONT PADS ( NEVER OPENED BLEEDER)THEN HAD SOFT PEDAL, AFTER THAT CHANGED FROND BRAKE LINES MASTER CYLINDER, BO… |
| 2014-09-25 | POWER TRAIN | No | 0 | WHILE DRIVING AT AROUND 35 MPH THE O/D LIGHT STARTED FLASHING, ERROR MESSAGE CHECK TRANSMISSION AND CHECK ENGINE LIGHT … |
| 2014-09-11 | ENGINE AND ENGINE COOLING | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. WHILE DRIVING APPROXIMATELY 3 MPH, THE HIGH TEMPERATURE AND LOW OIL WA… |
| 2014-08-15 | STEERING | No | 0 | I WENT TO TAKE MY VEHICLE FOR EMISSIONS TEST AND OIL CHANGE AND WHEN I WENT TO MOVE THE GEAR SHIFT FROM PARK TO DRIVE, … |
| 2014-07-13 | STEERING | No | 0 | VEHICLE WAS PARKED. AFTER STARTING THE VEHICLE, WITH FOOT ON BRAKE PEDAL AND PARKING BRAKE RELEASED, I ATTEMPTED TO SHI… |
| 2014-05-14 | ELECTRICAL SYSTEM | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 20 MPH AND SUDDENLY ALL… |
| 2014-04-08 | POWER TRAIN | No | 0 | WHILE DRIVING MY VEHICLE THE O/D LIGHT STARTS FLASHING VERY FAST. I CAN HEAR THE VEHICLE REVVING AS I AM PRESSING ON T… |
| 2014-02-20 | UNKNOWN OR OTHER | No | 0 | THE PROBLEM I HAVE IS THAT THE OIL FILTER DRAIN SLEEVE HAS CUT INTO THE OIL PRESSURE SENCER WIRE CLUSTER SO MY CAR IS R… |
| 2014-02-03 | POWER TRAIN | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE WHILE REVERSING AND TURNING LEFT OR RIGHT, THE … |
| 2014-01-03 | VISIBILITY/WIPER | No | 0 | MY HUSBAND WENT OUT TO WIPE OFF THE CARS OF SNOW THIS MORNING IN OUR DRIVEWAY, AND WENT TO OPEN THE BACK WINDOW OF OUR … |
| 2013-03-06 | TIRES | No | 0 | DEXTERO DHT2 TIRE P245/70R16 106T THIS TIRE I PURCHASED AT WALMART MARCH 2013. I HAVE HAD PROBLEMS WITH SLIDING NOT GR… |
| 2013-02-01 | VEHICLE SPEED CONTROL | No | 0 | THE SPEED CONTROL DEACTIVATION SWITCH WAS REPLACED IN MY 2002 MERCURY MOUNTAINEER BY A LOCAL DEALER AFTER THE ORIGINAL … |
| 2013-01-02 | STEERING | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE STEERING COLUMN GEAR SHIFTER BECAME FRACTU… |
| 2012-11-25 | POWER TRAIN | No | 0 | THE SHIFT LEVER SNAPPED OFF, IN REVERSE, WHILE ATTEMPTING TO PUT INTO PARK. THE LEVER BROKE IN SUCH A WAY THAT THE VEH… |
| 2012-10-06 | POWER TRAIN | No | 0 | I GOT INTO MY MOUNTAINEER AND NOTICE A FAMILIAR RUMBLE. MY WHEEL BEARINS WENT BAD AGAIN! I WILL BE REPLACING THESE FO… |
| 2012-10-02 | POWER TRAIN | No | 0 | I PULLED INTO A PARKING LOT AND HAD THE ENGINE RUNNING WHILE IT WAS STILL IN DRIVE. I HAD MY FOOT ON THE BRAKE PEDAL A… |
| 2012-07-21 | POWER TRAIN | No | 0 | I WAS PARKING THE CAR WHEN THE GEAR SHIFT STICK BROKE AND ENDED IN MY HAND THE WHOLE PART. *TR |
| 2012-05-20 | STEERING | No | 0 | I WENT TO GO PICK UP MY SON FROM SCHOOL, WHEN I WENT TO PUT IT ON DRIVE THE SHIFTING HANDLE BROKE OFF. I DIDNT EVEN DO … |
| 2012-05-01 | POWER TRAIN | No | 0 | I, AS SO MANY OTHERS, HAVE A FAILING TRANSMISSION IN MY 2002 MERCURY MOUNTAINEER. FROM 2ND TO 3RD GEAR IT REFUSES TO S… |
| 2012-04-28 | AIR BAGS | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT AFTER DRIVING INTO A PARKING GARAGE, THE AIR B… |
| 2012-03-03 | POWER TRAIN | No | 0 | TRANSMISSION , I READ THIS IS A COMON PROBLEM WITH THIS YEAR AND MODEL. *TR |
| 2012-02-05 | STEERING | No | 0 | WHILE ATTEMPTING TO PUT THE VEHICLE IN PARK, THE GEAR SHIFTER SNAPPED IN HALF. IT IS CURRENTLY ATTACHED BY JUST A WIRE.… |
| 2012-01-08 | POWER TRAIN | No | 0 | TRANSMISSION WILL NOT SHIFT INTO SECOND GEAR AND FROM WHAT I AM TOLD IS THAT FOR MY YEAR AND MODEL IT IS A MASS PROBLEM… |
| 2011-12-12 | POWER TRAIN | No | 0 | AT 99,000 MILES THE TRANSMISSION STARTED TO JUMP SLIGHTLY AS IT SHIFTED GEARS. THEN THE OD LIGHT CAME ON WHEN I TRIED … |
| 2011-10-26 | STRUCTURE:BODY | No | 0 | THE REAR HATCH HINGE BROKE AS I ATTEMPTED TO CLOSE THE HATCH. THE HATCH THEN SLAMMED DOWN ON MY HEAD. FORTUNATELY, I WA… |
| 2011-10-23 | STRUCTURE:BODY | No | 0 | TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THE REAR LIFT GATE ON THE VEHICLE WAS CRACKED FROM … |
| 2011-09-14 | STRUCTURE:BODY:HATCHBACK/LIFTGATE | No | 0 | REAR LIFTGATE GLASS SHATTERED ON 2002 MERCURY MOUNTAINEER. HINGE CAME OFF AND THE ENTIRE GLASS WINDOW EXPLODED FILLING … |
| 2011-09-06 | POWER TRAIN | No | 0 | I JUST FINISHED GETTING GAS. I TURNED ON THE IGNITION AND PUT THE CAR IN REVERSE AND THE GEAR SHIFT SNAPPED OFF IN MY H… |
| 2011-09-04 | POWER TRAIN | No | 0 | CHANGING GEAR AND GEAR SHIFT BROKE OFF IN HAND. *TR |
| 2011-07-15 | EQUIPMENT:RECREATIONAL VEHICLE/TRAILER | No | 0 | I HAVE THE SAME PROBLEM WITH MY 2002 MERCURY MOUNTAINEER, 85,000 MILES, AS CASE NUMBER 10187427. RUBBING SOUND IN DRIV… |
| 2011-05-15 | POWER TRAIN | No | 0 | DROVE TO GROCERY STORE AND ATTEMPTED TO PLACE CAR IN PARK AND UNABLE TO GET IT INTO PARK. IT WILL GO IN EVERY OTHER GE… |